Agent Optimization and Improvement

Product Q&A Agent
1

Hi, I’d like to clarify a few settings for the 3chat bot:

  1. Configure fixed time slots so it only responds during specific hours (pause replies during human working hours and enable them outside those hours).
  2. If a user requests to speak with a human agent, immediately stop the bot’s replies.
  3. How do I set it up so that when certain keywords are detected, it directly transfers the user to a human agent without any bot response?
2
  1. You can disable AI replies during work hours and enable them after work.

Go to “3ChatAgent” - “Deployment” - Pause, Enable.

Regarding the “automatic scheduled on/off” feature, this is in our plan, and the schedule will be updated here tomorrow.

  1. Transfer to human agent script: Go to “3ChatAgent” - Basic Configuration - Chat Session - Transfer to Human Message. After triggering the transfer to a human agent, the AI will not reply after sending the transfer message.
  1. This configuration is not recommended. We suggest using “Intent” instead. This can be implemented via SKILL + the open API interface for transferring to a human agent. Please provide more details about your business scenario, and our FDE team will provide you with a solution.

Since we are not entirely clear on your specific needs, you can refer to the following two methods for transferring to a human agent: 「AI实践坊第2期」最开放的AI客服： AI 客服如何玩转“拉群”和“转人工”

3

Hello, our product roadmap: An update featuring this OPENAPI will be released on June 26. At that time, you will be able to automate the scheduled online and offline status of your AI customer service.

Similarly, our products adhere to the philosophy of open APIs. If you have additional customization needs that are not yet supported on the product side, please visit the 3ChatAI Admin Panel > Open Platform > API Documentation for details.
Alternatively, you can contact our business specialist directly through the 3ChatAI Admin Panel. Our team will provide tailored solutions to support your customization requirements.