Douyin Store - Tutorial on Using Skills for Top Sales Champions

3ChatClaw 3ChatClaw Skill Center
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Douyin Shop - Gold Champion Sales Skills Tutorial

I. Skill Introduction

After configuring the Reply Token and logging into the Douyin Shop Feige Customer Service web console, users can activate the “Douyin Shop - Gold Champion Sales” skill. The skill continuously monitors Feige customer service sessions in the local browser. Upon detecting a new message from a buyer, it calls 3ChatClaw to generate customer service sales replies and automatically sends them via the Feige web interface.

This skill is suitable for Douyin Shop merchants for scenarios such as pre-sales consultation reception, handling buyer inquiries, lead follow-up, and order conversion.

II. Prerequisites

Before using this skill, please prepare the following:

  1. Douyin Shop Merchant Account

    • The account must be able to log in normally to the Douyin Shop backend;
    • The account must have permission to access the Feige Customer Service console;
    • If a verification code, security verification, or QR code scan confirmation appears during login, please complete it according to the page prompts.

  2. Local Browser Environment

    • The skill will automatically open the Douyin Shop or Feige Customer Service web pages;
    • Manual login is required for the first run;
    • The login state will be saved in the local browser configuration, and can usually be reused in subsequent runs.

  3. Reply Token

    • Used to generate customer service reply content based on the sales strategy set by the user;
    • Needs to be configured in the environment variables of 3ChatClaw.

III. Configuring Environment Variables

Before starting the skill, you need to configure the Reply Token in 3ChatClaw.

Environment Variables Required by This Skill

key value
DOUYIN_SHOP_AGENT_TOKEN Token used to generate Feige customer service reply content

Note: Do not send the Token directly to the chat window, nor write it into screenshots, public documents, or logs.

How to Obtain the Reply Token

  1. Log in to the official 3ChatAI website.
  2. Find and click Open Platform in the left sidebar.
  3. Click OAuth Client to enter the configuration page.
    You can also click the following link to enter directly:
    https://app.3chatai.cn/standard-app/table/core_openapi_app
  4. Select the configured application.
  5. Drag the page to the right to find Permanent accessToken.
  6. Right-click and copy the Token.

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How to Configure Environment Variables in 3ChatClaw

  1. Click Environment Variables in the left sidebar.
  2. Click Add Variable.
  3. In the left key, enter: DOUYIN_SHOP_AGENT_TOKEN.
  4. In the right value, enter the Token you just copied.
  5. Click Save in the upper right corner.

IV. Logging into the Douyin Shop Feige Console

This skill processes Feige customer service messages through the web console, so you need to complete the Douyin Shop login for the first launch (3chatclaw will help you open the login page for the Douyin Feige console, just log in directly).

First-Time Login Process

  1. Start the “Douyin Shop - Gold Champion Sales” skill.
  2. 3ChatClaw will automatically open the Douyin Shop login page or the Feige Customer Service console.
  3. If the page requires login, please scan the QR code or follow the page prompts to log in with your Douyin Shop merchant account.
  4. After logging in, the skill will enter or jump to the Feige Customer Service console.
  5. Once the skill detects successful login, it will start listening for new buyer messages.

Login Status Description

After successful login, the skill will save the local browser login state. When starting subsequently, if the login state is still valid, you usually do not need to scan the QR code again.

If the Douyin Shop backend requires re-login, the skill will open the login page again. Please complete the login according to the page prompts, and then let the skill continue listening.

V. Skill Installation

Users can download and install this skill from the skill market.

  1. Click Skill Market in the left sidebar to enter the Skill Market page.
  2. Search for or browse Douyin Shop - Gold Champion Sales.
  3. Click the skill card.
  4. Click One-Click Install to complete the installation.
  5. After installation, click Installed Skills in the left sidebar to view the installed skills.

VI. Starting the Skill

This skill supports two ways to start:

  • Start by sending a Prompt via chat;
  • Start via the Task feature.

Note: Before starting the skill, please confirm that you have configured DOUYIN_SHOP_AGENT_TOKEN and have a login-ready Douyin Shop merchant account.

Starting the Skill via Chat

1. Obtain the Start Prompt

  1. Click Skill Market in the left sidebar.
  2. Find the Douyin Shop - Gold Champion Sales skill and click it.
  3. Copy the Prompt from the pop-up skill card.

The default Prompt for this skill is:

Use the douyin-shop-im-reply skill to continuously monitor new buyer messages on the logged-in Douyin Shop Feige Customer Service web console and automatically generate and send replies.

2. Start the Skill

  1. Paste the Prompt you just copied into the chat box.
  2. Click Send.
  3. Wait for 3ChatClaw to respond.
  4. 3ChatClaw will check the Reply Token and open the Douyin Shop or Feige Customer Service web page.
  5. If the page requires login, please complete the QR code scan or account login.
  6. After logging in, the skill will enter the Feige Customer Service console.
  7. The skill will start listening for new buyer messages and generate and send replies in order.

During operation, it is recommended to keep:

  • The Douyin Shop merchant account logged in;
  • The browser and Feige console open;
  • The network connection stable;
  • Avoid frequently manually switching Feige pages, searching for sessions, or editing input boxes.

Starting the Skill via Task

If you want to fix the Douyin Shop Feige automatic reply as a long-term task entry, you can start this skill via the Task feature.

Operation Steps

  1. Click Task in the left sidebar to enter the Task Center.
  2. Click Create Task.
  3. Select Douyin Shop - Gold Champion Sales.
  4. Enter a task name, e.g., Douyin Shop Feige Automatic Reply.
  5. This skill does not require additional task parameters. After confirmation, click Create Task.
  6. After the task is created, you can view it in the Task Center.
  7. Click Run Now to execute the task.
  8. Wait for 3ChatClaw to respond.
  9. The task execution process will be displayed as a pop-up in the upper right corner or as a chat result.
  10. After the browser enters the Feige Customer Service console, the skill will start automatic listening and replying.
  11. If you need to view the current task execution results, you can click Chat in the left sidebar to view them.

VII. Stopping Listening

If you need to stop the Douyin Shop Feige automatic reply, please send the following command in 3ChatClaw:

Stop Douyin Shop - Gold Champion Sales listening

After sending, 3ChatClaw will stop the current background listening task. After stopping, the skill will no longer scan Feige customer service sessions or automatically send replies.

VIII. Frequently Asked Questions

1. Why does it prompt that the Token is missing?

This indicates that 3ChatClaw currently cannot read the Reply Token required by this skill.

Please check if it has been configured and saved:

  • DOUYIN_SHOP_AGENT_TOKEN

If you have just modified the environment variables, please save them and restart the skill.

2. Why is Douyin Shop login required after starting?

The Douyin Shop or Feige Customer Service web pages require a valid login state to process customer service sessions. The first run, login expiration, account switching, or platform security verification may all require re-login.

Please complete the QR code scan, verification code, or security verification in the page opened by the skill. After successful login, the skill will continue to enter the Feige Customer Service console.