Can the customer service system of Youzan Mall be integrated?
In Youzan’s open customer service messaging system: https://group.3chatai.cn/t/topic/374, “large enterprise custom merchants” are supported to have access to the customer service messaging API.
You need to confirm with Youzan whether the API for the customer service entry point in your business is open to external access.
The 3Chat platform has always been proactive in opening up its platform functionalities. For core Agent capabilities, they are supported to be invoked via API interfaces. Therefore, if your Youzan product supports opening this interface, you can integrate the Agent capabilities from 3Chat.