The phone is a Samsung Android device. After logging in via QR code, facial verification cannot be performed as the facial verification app crashes frequently.
Could you please share a screenshot of the error? I’ll report it on my end.
You can try using a different Android phone (Huawei, Xiaomi, Vivo, or Oppo). Since this verification app hasn’t been listed on the app store, compatibility issues may arise.
We have already escalated this to the product and R&D team. You can expect a response from them by the end of today.
Please refer to the download links below and choose the corresponding one to download:
PAD download link: http://download-app.tanjingkeji.cn/not-expired/face-app/wx/wxrl.apk
IPAD download link: http://download-app.tanjingkeji.cn/not-expired/face-app/wx/wxrl_ios.apk
Note: You must use an Android device to download; iPhone users cannot download.