Hello! We have checked the backend services, and the Enterprise WeChat service channel is running normally.
Sometimes, network fluctuations in the frontend can interrupt message delivery in the sandbox environment. You can check this in your inbox; if the reply has been completed, it means the sandbox frontend message delivery was occasionally interrupted by network issues.
If you determine that it is not a network issue, please provide the workspace ID so we can investigate the cause of the problem.
Starting from Tuesday, WeCom has stopped responding. It’s not just the sandbox; it seems like there’s no response at all. bc21f7e1-5bdb-429d-9487-00449d60382c
Hello, please confirm the following items in order:
- Confirm whether the traffic has exceeded the limit. If it has, you need to upgrade the version;
- Confirm whether the “IM Reply Strategy” is enabled;
- Confirm whether the “3Chat Deployment” feature is configured (an advanced feature for the [Professional Edition]).
The “6300/6000” above indicates that your Growth Plan includes 6,000 monthly messages, and you have already exceeded this limit by over 5%, reaching a total of 6,300.
Therefore, you have indeed exceeded your quota. You have two options:
- Upgrade directly to the “Professional Plan” in the backend to increase your monthly quota to 20,000 messages.
- Wait until the 1st of next month, when your quota will be reset. Please note that AI replies will not be available for the remainder of this month.