When the bot identifies a customer query with no matching result in the knowledge base, it must automatically execute a notification task (configured as group message notification or designated personnel message notification) via WeCom.
You can configure MCP tools to send notifications to specific personnel; the Space 3 Chat API documentation includes an interface for sending messages.
This can be combined with multi-dimensional spreadsheets.
If you have further questions, click the link below to schedule a post-sales technical support session:
I didn’t quite understand it. This API documentation explains how to send messages to an agent, but I want to know how to implement sending messages from the agent via a managed WeCom account to a specific other WeCom account.
Sorry, I sent the wrong screenshot earlier. The message sending interface is in 3ChatAPI API Documentation - Channels - API - Send Message.
Do we need to implement this ourselves? Can it be done in 3chat?
Yes, this can be achieved with multi-dimensional spreadsheets. If you need assistance, you can schedule a meeting at https://xinheyun.feishu.cn/scheduler/01e8e9895dc15f60