How to add special markers to human agent transfer information

Product Q&A Agent
1

After the agent replies, the WeChat unread indicator is not displayed for the “Transfer to Human” message. Users must check the chat history to locate the specific user requiring human transfer. How can the “Transfer to Human” message be configured to display a special indicator for quick identification of users needing human assistance?

Enterprise WeChat Screenshot_17742471377274

2

  1. You can adjust the method for transferring to a human agent. By using email notifications for transfers, you can locate them quickly.

  2. You can check your inbox. If a transfer to a human agent has been triggered, you can also reply directly from the inbox.

3
  1. Email notifications are enabled, but due to the high volume of users, it is still difficult to quickly identify urgent cases requiring manual attention.
  2. The inbox also contains messages that have not triggered manual handling.
4
  1. Email notifications have been enabled, but due to the large number of users, it is still not possible to quickly identify unresponded users who require urgent manual handling.
  2. The inbox also contains information that has not triggered manual intervention.