I tested a conversation, and it reached the stage where it should be transferred to a human agent. However, I only found the conversation in the [AI Processing] section of the inbox, not in [Pending Human Agent Access]
Hello! After triggering the transfer to a human agent, the conversation should enter the [Pending Human Intervention] status. This requires activating the platform’s built-in transfer-to-human tool. Your conversation did not trigger this tool.