1. Appearance Settings
Feature Overview
The Appearance Settings feature of 3Chat Agent allows you to customize the interface style of the chat window, optimizing its visual design to attract visitor attention while ensuring consistency with your brand identity.
Quick Operation Guide
2.1 Enter the Feature Page
- Log in to the 3Chat Agent Management Console.
- In the left navigation bar, click Live Chat → Appearance Settings to enter the feature page.
2.2 Configure Appearance Information
1. Theme Color
Set the main color tone of the chat window to align with your brand’s visual standards.
2. Brand Logo
Upload or replace the brand logo icon.
3. Auto Pop-up on Page Load
When enabled, the chat window will automatically pop up when a user visits the website.
4. Brand Name
Set the brand name displayed on the chat widget (e.g., “3Chat”).
5. Description
Enter a brief introduction of the brand or a welcome message.
6. Greeting Message
Define the greeting message shown when a user visits the page, such as a welcome note or offline prompt.
7. Conversation Menu
Add a custom conversation menu to provide users with quick access options.
8. Lead Collection Settings
Configure lead collection information, including prompt messages and form fields.
9. Multi-language Settings
Configure multiple languages so that the Agent can respond in the corresponding language based on the user’s preference.
2.3 Save Settings
Click the Save button to save all modifications and apply them immediately.
Frequently Asked Questions
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How can I make the chat window pop up automatically?
Enable the “Auto Pop-up on Page Load” switch. -
Which formats are supported for uploading the Logo?
Common formats such as PNG, JPG, and SVG are supported. -
Can the greeting message support multiple languages?
Yes, this can be configured in the “Multi-language” settings.