Welcome to the 3Chat Community!
This post serves as a navigation guide for beginners, helping you quickly find tutorials and instructions for the features you need.
Please follow the links for each section to get started on your journey with the intelligent customer service system.
Getting Started
Knowledge Base
Through the knowledge base, you can provide 3Chat Agent with rich information about products, services, and frequently asked questions, enabling it to deliver accurate and timely responses. Supports file upload, categorization, and updates.
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Agent Guidance
The guidance feature helps you train the 3Chat Agent to follow predefined roles, communication styles, and escalation rules, thereby improving service quality and reducing the need for manual intervention.
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Sandbox
The sandbox environment allows you to thoroughly test the agent’s dialogue flow and citation accuracy without affecting production, ensuring that responses meet expectations.
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Appearance Settings
Appearance settings help website merchants quickly align the customer service experience with their brand image. Supports customization of theme color, logo, welcome message, chat menu, lead collection methods, and multilingual configurations.
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