The 3Chat Product Q&A section is maintained daily by the FDE team and supported collaboratively by product managers and R&D teams for each product module. This area is dedicated to discussing product features such as agents, chat and visitor management, knowledge base, channels, and the open platform.
Users are welcome to post questions regarding usage inquiries, troubleshooting, configuration issues, and best practices by creating a new topic. When posting, please include the use case, involved modules, steps taken, expected results, actual results, and any troubleshooting methods already attempted. Please select the appropriate sub-forum for your question and mark the best answer once the issue is resolved. 3Chat official staff will provide an initial response within one business day.