The 3Chat account, plan, and commercial service support area is maintained by the Customer Success and Commercial Operations teams, with billing and invoice issues handled in collaboration with the relevant finance personnel. This space is used to address general questions regarding plan rules, trial expiration, subscription renewals, upgrades or downgrades, billing and invoices, and feature authorizations.
Users are welcome to discuss general rules and procedures. Please do not publicly share order numbers, payment receipts, phone numbers, corporate entity information, account screenshots, or other sensitive data. For issues involving specific accounts, payment records, or contracts, please submit them through official private support channels. 3Chat official staff will provide an initial response within 1 business day.