The following issue occurred during implementation:
When the customer service agent proactively intervenes in the conversation, the AI pauses handling the user’s dialogue. At this point, the information provided by the user is not recorded by the “profile collection” task.
The requirement is: even if the AI does not handle the conversation, we still want to invoke the profile collection task.
@Kutai Public Domain
The product and R&D teams are aware of the requirement and it is currently in the scheduling phase. A minor version iteration is planned for launch in the third week of July.