One-Sentence Skill Introduction
Unifies buyer inquiries on the Xianyu web platform, leveraging 3Chat.ai’s professional customer service and marketing Agent capabilities to enable real-time monitoring, automated replies, and efficient conversion.
Demo Results
Skill Overview
3ChatClaw continuously monitors private messages from buyers on the Xianyu web platform, automatically handling product inquiries, price negotiations, stock checks, and transaction-related questions from Xianyu users. This enables automated greeting, consistent responses, and multi-session management. By bridging the gap for automated customer service on Xianyu and integrating 3Chat.ai’s customizable customer service and marketing Agents, the system incorporates product information, business rules, sales strategies, and platform communication standards to provide professional responses to common pre-sales queries, product introductions, price explanations, stock confirmations, and transaction guidance. This helps sellers improve response efficiency, inquiry conversion rates, and the stability of store customer service.
Core Capabilities
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Automated Greeting for Xianyu Buyer Messages
Continuously monitors IM messages on the Xianyu web platform and automatically handles buyer inquiries, reducing the pressure of manual monitoring. -
Intelligent Replies Based on Product Information
Automatically retrieves and caches product details to generate responses that are more relevant to the specific product being discussed. -
Stable Multi-Session Monitoring and Handling
Supports continuous monitoring of multiple buyer conversations, automatically identifying buyer messages while filtering out system notifications and expired messages, thereby minimizing the risk of missed or incorrect replies. -
Login Expiration Alerts and Cookie Refresh
Alerts users to re-login when cookies expire, login verification is triggered, or Xianyu’s risk control measures are activated.
Use Cases
Automated customer service replies on the Xianyu web platform.
Latest Version
V1.0
Update Date
2026.04.28