No relevant content in the knowledge base; AI made up a wrong answer

The conversation in the image uses two dialogue examples. Please check them. The AI’s responses are all based on the retrieved content as a reference. Could you please highlight the parts that are not present in the knowledge base for comparison?

The red box indicates content not present in the knowledge base.

Check if there is relevant information in the context, such as “Smart Feed 2.0 Create Feed.” The AI likely uses the context to reference its responses. There should be questions in the context related to your current conversation. If the AI’s response is incorrect, it is recommended to first supplement the knowledge base with the correct information.