Inappropriately mentioned one's own name

Technical assistance is needed.

When describing the operation path, it mentions setting it up on your end.

Hello, this was an issue where the AI placed Ally’s information in the wrong location. The R&D team has already fixed it, and the correction will be in place when the version is released this week.

The issue above has been resolved and is now functioning normally.

This issue has come up again

Hello, I will first report this to the R&D team. I noticed that “Ally” appeared in the previous conversation. You can try adding a prompt constraint in the character settings: “Clearly understand that your identity is Ally, and strictly avoid confusing your name with the customer’s name.”

Has R&D reached a conclusion?

R&D feedback indicates that the Agent’s short-term memory incorrectly recorded the name ‘ally’. Please add a prompt in the character instructions you provide to clearly define the AI’s identity.