This is not currently supported.
When will support be available?
Currently, when switching to human agents, there are no sound or message notifications in the chat window—only offline SMS/email notifications.
Staff have to manually click through each chat window to check, but customers have already left.
This feature will be supported in future updates and is currently in the planning phase. Stay tuned!
Which feature are you referring to when you mention future support? I need both of these features: 1. The queue list should only display chats that have been assigned to managed accounts. 2. Transferring to a human agent should include both a web notification and a sound alert.