Implementation of 3ChatAI Orchestration Features

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3ChatAI “Orchestration Mode” Optimization Guide

I. Overview

This document primarily introduces the optimization plan for 3ChatAI’s “Condition Following” capability.

The optimized usage method is abbreviated as “Orchestration Mode”. This mode is mainly used to help 3ChatAI more accurately understand business logic in complex business scenarios and dynamically select the appropriate SKILL for responses or execution.

II. Background

When building a 3ChatAI with macro-level business logic, such as:

  • Chat SOPs

  • Marketing logic

  • Sales pipelines

  • User status judgment

  • After-sales service processes

Common issues in the past included:

  1. Lack of a unified configuration entry for business logic

Complex business processes, node judgments, user segmentation, and other logic were difficult to consolidate within the system, causing 3ChatAI to fail to execute stably as expected.

  1. Inaccurate node execution

When multiple nodes exist in the business pipeline, 3ChatAI is prone to errors in node judgment, unreasonable jumps, and incomplete process execution.

  1. Unintelligent SKILL selection

3ChatAI’s performance in selecting SKILLs was relatively mechanical, with instances of inaccurate selection, wrong selections, or failure to identify the best SKILL in certain scenarios.

III. Optimization Direction

This optimization focuses on upgrading how 3ChatAI selects SKILLs while remaining compatible with the previous mode.

Through “Orchestration Mode,” you can guide 3ChatAI to:

  • Dynamically understand the current user query

  • Determine the user’s current stage in the business process

  • Select the correct node based on the business workflow

  • Autonomously choose the most suitable SKILL

  • Complete responses or execute actions according to the preset pipeline

In short, “Orchestration Mode” allows 3ChatAI to move beyond passive rule matching, enabling it to make more proactive and accurate judgments and executions based on business context.

IV. Practical Configuration

4.1 Configuring Orchestration Logic in “Condition Following”

You can use “Orchestration Mode” in “Condition Following” to configure core business pipelines, such as:

  • Marketing pipelines

  • Sales SOPs

  • User status judgment rules

  • SKILL invocation logic

  • Trigger conditions for different business nodes

By doing this, 3ChatAI can first read and understand the overall business process, then dynamically determine which node to enter and which SKILL to invoke based on user input.

Condition Following Configuration Example
Condition Following Configuration Example1777×570 79.1 KB

4.2 Supplementing SKILL Descriptions in AI SKILLs

It is recommended to configure the SKILL’s “Description” at the top of each SKILL for “Condition Following” to read and judge.

SKILL descriptions should ideally include:

  • The purpose of the SKILL

  • Applicable scenarios

This helps 3ChatAI more accurately determine:

  • Whether the current query is suitable for invoking this SKILL

  • If there is a more suitable SKILL available

  • Which SKILL to prioritize when multiple SKILLS might be triggered simultaneously

The lower part of the SKILL can then be configured according to specific business needs, such as response scripts, execution steps, and business judgment rules.

AI SKILL Configuration Example
AI SKILL Configuration Example2550×1314 280 KB

V. Recommended Configuration Method

To achieve better orchestration results, the following configuration structure is recommended:


1. First, configure the overall business process in "Condition Following"

2. Then, add clear SKILL descriptions within each respective SKILL

3. Use Condition Following to read SKILL descriptions and determine which SKILL to invoke

4. Finally, let the selected SKILL execute specific business responses or actions

It is recommended to understand “Condition Following” as:

Responsible for overall business orchestration, process judgment, and SKILL selection.

It is recommended to understand “AI SKILL” as:

Responsible for professional responses, action execution, and business handling in specific scenarios.

VI. Applicable Scenarios

“Orchestration Mode” is particularly suitable for the following scenarios:

6.1 Pre-sales Scenarios

  • Marketing SOPs

  • Sales pipelines

  • Customer intent judgment

  • User status identification

  • Product recommendations

  • Private domain conversion pipelines

6.2 After-sales Scenarios

  • Product Q&A

  • Issue troubleshooting

  • Service process guidance

  • Secondary marketing

  • Tiered customer service

  • Pre-ticket triage

VII. Summary

This “Orchestration Mode” optimization significantly enhances 3ChatAI’s ability to understand and execute business logic.

Whether in pre-sales scenarios involving marketing SOPs, sales pipelines, and user status judgment, or in after-sales scenarios involving issue troubleshooting, product Q&A, secondary marketing, and service pipelines, 3ChatAI can more accurately identify user needs and select appropriate SKILLS to handle them.

Strongly recommended:

  • Consolidate existing business logic into 3ChatAI

  • Upgrade existing backend rules or manual judgment logic to “Orchestration Mode”

  • Add clear, structured SKILL descriptions for each SKILL

  • Use “Condition Following” to centrally manage business pipelines and SKILL selection logic

By following these methods, you can upgrade 3ChatAI from a single-point Q&A capability to a “Business Master” with the ability to understand and execute business processes.