How to connect 3Chat private domain customer operations in Tongyi Office

[3Chat.ai_Admin]

How to Connect 3Chat Private Domain Customer Operations in Qwen Office

Feature Description

Once configured, you can use 3Chat’s customer search, customer relationship inquiry, and message sending capabilities within Qwen Office. The available customers and channels are determined by the configuration of the 3Chat account space associated with the API Key.

Preparation

Before you begin, please prepare:

• The latest version of Qwen Office
• The API Key corresponding to your 3Chat account space
• The 3Chat Private Domain Customer Operations skill pack

For instructions on how to obtain the API Key, please refer to: How to Get a 3Chat API Key.

API Keys are sensitive credentials. Please do not display the full key in public tutorials, screenshots, or chats.

Step 1: Configure the 3Chat MCP Connector

1. Open Qwen Office and navigate to Extensions · Connectors on the left sidebar.
2. In the top right corner of the page, select Add → Paste JSON Configuration.
3. Paste the following JSON configuration into the editing area:

{
  "mcpServers": {
    "3chat-customer-growth": {
      "type": "streamableHttp",
      "url": "https://app.3chatai.cn/mcp",
      "headers": {
        "Authorization": "Bearer YOUR_3CHAT_API_KEY"
      },
      "disabled": false
    }
  }
}

Replace YOUR_3CHAT_API_KEY with the API Key obtained from the 3Chat user backend.

For instructions on how to obtain the API Key, please refer to: How to Get a 3Chat API Key.

Note:

• Ensure there is a single space between Bearer and the API Key.
• Do not keep angle brackets or add extra quotes.
• The API Key determines which 3Chat account space you are connecting to.
• The accessible customer data and channels depend on the authorization and connection settings of the 3Chat Agent within that space.

Click Save when finished. If 3chat-customer-growth appears in the list with a green status and indicates that the tools are enabled, the connector configuration was successful.

Step 2: Upload the 3Chat Skill Pack

1. Return to the Extensions · Skills page.
2. Select Upload Skill in the top right corner.
3. Select the 3Chat Private Domain Customer Operations skill pack and upload it.

Download the 3Chat Private Domain Customer Operations skill pack: 3chat-customer-growth-skill-Qwen.zip (5.9 KB)

Step 3: Test

Create a new Qwen Office task and enter:

@[skill:3chat-customer-growth] Call the skill to list my high-intent customers from last week.

After successfully loading the connector and skill, the available capabilities will be displayed.

You can also test:

• Analyze what a specific customer has recently discussed with us.
• Query the customer’s current intent and deal stage.

For the initial test, it is recommended to use the customer inquiry and relationship analysis capabilities first. When involving the sending of actual messages, please confirm the customer, channel, and message content before executing.